Exchange and Return orders?

Our Client Advisors are available to offer personalized advice and inspiration at 1800 103 9988.

Exchanges are possible within 30 days from the date of purchase. Provided products must be returned in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice.  Please note that exchanges can only be done at the original store where the purchase was made. 

In the case of perfume products which have been sealed for health protection or hygiene purposes, the seal on the film covering the perfume box must not have been broken.

Some countries do not accept returns of items purchased abroad: Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine, and Vietnam.

The following product categories are excluded from the return policy:
- Personalised products and special orders,
- Exotic products without CITES documentation,
- High Watch & Jewelry products

We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes or in the case of perfume products which have been sealed for health protection or hygiene purposes, where the seal on the film covering the perfume box has been broken. You must take reasonable care of products if you wish to exchange them. For shoes in particular, we recommend that you try your Louis Vuitton shoes on a clean floor which will not alter the sole, such as a carpeted surface.

Once exchange products are received at the store, we will end the original contract and your payment will be applied to the sale for the new items. If the new sale is for a higher price, you must pay the difference in store. We will not be able to provide the replacement products until we have received payment from you